状态为 'Created' 的 DocuSign 信封将其存储在草稿文件夹中，当我单击“发送”时，收件人未收到信封。

Question

DocuSign 信封处于状态 'Created'，将其存储在草稿文件夹中。当我点击 'Send' 时，收件人没有收到信封。它显示在 'Waiting for Others' 中。那是什么意思？我的信封请求 JSON 如下。获得信封 ID 后，我发出 POST 请求进行嵌入式签名，我得到发件人视图 url，它在新的 SalesForce 选项卡中打开。当我单击 'Send' 时，它会显示 'Success' 消息，但收件人没有收到电子邮件。

{
    "status": "created",
    "recipients": {
        "signers": [{
            "tabs": {
                "signHereTabs": [{
                    "yPosition": null,
                    "xPosition": null,
                    "width": "100",
                    "TabLabel": null,
                    "tabid": null,
                    "ScaleValue": null,
                    "required": "TRUE",
                    "RecipientId": "1",
                    "pageNumber": "1",
                    "optional": "false",
                    "Name": null,
                    "fontSize": "Size12",
                    "font": "Calibri",
                    "DocumentId": "1",
                    "anchorYoffset": null,
                    "anchorXOffset": null,
                    "anchorUnits": "pixels",
                    "anchorString": "Applicant Sign Here",
                    "anchorIgnoreIfNotPresent": "true"
                }],
                "initialHereTabs": [{
                    "yPosition": null,
                    "xPosition": null,
                    "width": "100",
                    "TabLabel": null,
                    "tabid": null,
                    "ScaleValue": null,
                    "required": "TRUE",
                    "RequireAll": "FALSE",
                    "RecipientId": "1",
                    "pageNumber": "1",
                    "optional": "false",
                    "Name": null,
                    "fontSize": "Size12",
                    "font": "Calibri",
                    "documentId": "1",
                    "anchorYoffset": null,
                    "anchorXOffset": null,
                    "anchorUnits": "pixels",
                    "anchorString": "Applicant Initial Here",
                    "anchorIgnoreIfNotPresent": "true"
                }],
                "dateSignedTabs": [{
                    "yPosition": null,
                    "xPosition": null,
                    "width": "100",
                    "TabLabel": null,
                    "tabid": null,
                    "ScaleValue": null,
                    "required": "TRUE",
                    "RecipientId": "1",
                    "pageNumber": "1",
                    "Name": null,
                    "fontSize": "Size12",
                    "font": "Calibri",
                    "DocumentId": "1",
                    "anchorYoffset": null,
                    "anchorXOffset": null,
                    "anchorUnits": "pixels",
                    "anchorString": "Applicant Date Signed",
                    "anchorIgnoreIfNotPresent": "true"
                }]
            },
            "routingOrder": null,
            "rolename": null,
            "recipientId": "1",
            "name": "XXXXXXXXX",
            "email": "xyz@gcps.com",
            "clientUserId": "1000"
        }, {
            "tabs": {
                "signHereTabs": [{
                    "yPosition": null,
                    "xPosition": null,
                    "width": "100",
                    "TabLabel": null,
                    "tabid": null,
                    "ScaleValue": null,
                    "required": "TRUE",
                    "RecipientId": "1",
                    "pageNumber": "1",
                    "optional": "false",
                    "Name": null,
                    "fontSize": "Size12",
                    "font": "Calibri",
                    "DocumentId": "1",
                    "anchorYoffset": null,
                    "anchorXOffset": null,
                    "anchorUnits": "pixels",
                    "anchorString": "Guarantor SignHere",
                    "anchorIgnoreIfNotPresent": "true"
                }],
                "initialHereTabs": [{
                    "yPosition": null,
                    "xPosition": null,
                    "width": "100",
                    "TabLabel": null,
                    "tabid": null,
                    "ScaleValue": null,
                    "required": "TRUE",
                    "RequireAll": "FALSE",
                    "RecipientId": "1",
                    "pageNumber": "1",
                    "optional": "false",
                    "Name": null,
                    "fontSize": "Size12",
                    "font": "Calibri",
                    "documentId": "1",
                    "anchorYoffset": null,
                    "anchorXOffset": null,
                    "anchorUnits": "pixels",
                    "anchorString": "Guarantor Initial Here",
                    "anchorIgnoreIfNotPresent": "true"
                }],
                "dateSignedTabs": [{
                    "yPosition": null,
                    "xPosition": null,
                    "width": "100",
                    "TabLabel": null,
                    "tabid": null,
                    "ScaleValue": null,
                    "required": "TRUE",
                    "RecipientId": "1",
                    "pageNumber": "1",
                    "Name": null,
                    "fontSize": "Size12",
                    "font": "Calibri",
                    "DocumentId": "1",
                    "anchorYoffset": null,
                    "anchorXOffset": null,
                    "anchorUnits": "pixels",
                    "anchorString": "Guarantor Date Signed",
                    "anchorIgnoreIfNotPresent": "true"
                }]
            },
            "routingOrder": null,
            "rolename": null,
            "recipientId": "2",
            "name": "XXXXXXXXXTestcase",
            "email": "yyy@gcps.com",
            "clientUserId": "2000"
        }],
        "carbonCopies": [{
            "routingOrder": "11",
            "recipientId": "11",
            "name": "DealerFunding",
            "email": "ggggg@cccc.com"
        }, {
            "routingOrder": "12",
            "recipientId": "12",
            "name": "CURRENt_DSR",
            "email": "tttt@hkhhk.com"
        }, {
            "routingOrder": "13",
            "recipientId": "13",
            "name": "DSR_TEAM_LEAD",
            "email": "JohnDoe@gcpa.com"
        }]
    },
    "messagelock": "false",
    "emailsubject": "Test Subject",
    "emailblurb": "Test Message",
    "documents": [{
        "name": "CodeOfConduct.pdf",
        "documentid": "1",
        "documentBase64": null
    }]
}

Answer 1

您正在指定 Signer.ClientUserId，这表明签名者是 embedded recipient。如果您创建不带 ClientUserId 参数的信封，电子邮件将发送给签名者。

对于嵌入式签名，创建信封后，您的应用程序必须调用 EnvelopeViews:CreateRecipient 并生成签名 URL。

状态为 'Created' 的 DocuSign 信封将其存储在草稿文件夹中，当我单击“发送”时，收件人未收到信封。

DocuSign Envelope in status 'Created' which stores it in draft folder and when I click Send the envelope is not received by the recipient.

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